They will set you up with an address and RMA number, you send it in, goes to PA.........they will call you in a couple days with the whats wrong, then they will have fix and back to FAST.
My friend Kapi just sent hers in..her post...
Pennsylvania Minelab repair center ROCKS!
One of my blue excals started having an unsteady threshold and I had to send it in to the repair center for diagnostics and repairs. It turned out that it needed a new coil which is what I suspected.
I called Minelab itself on May 31st. (1-630-401-8145) After telling them the Serial Number on the Excal (You can see it through the casing) I was given an RMA number and directions on where to send the machine. The new repair center in Pennsylvania.
I shipped my Excal off May 31st. Today it's fixed, water tested and back in the mail to me. I should have it tomorrow.
This means it only took ONE WEEK for the repair! YAY! YAY!!! YAY!!!
I can not express how happy I am with the new repair center and Minelab for stepping up to the plate and establishing a great new repair center.
This is one happy girl!